Reservation management
The complete workflow of a reservation office.
Festzelt OS maps the entire process digitally: the reservation management integrates directly into the tent's website and guides guests step by step through their request – optionally with table selection in an always up-to-date table plan. Added to that are a voucher shop, online payment, ticket printing and fully automatic synchronisation of revenues from the POS system. Invoicing and dunning run completely digitally and error-free.
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Festival tents in live operation
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Tools for reservations, staffing and resale
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Data foundation shared by all three
The all-in-one solution
Three tools. One system.
The reservation tool covers the entire workflow of the reservation office. The staffing tool handles personnel management – from the job posting and centralised applicant management to the employment contract, created with one click and sent automatically. And with Oktoberfest-Booking.com we operate the official resale platform for table reservations at the Oktoberfest, where holders can pass on their reservations securely.
Add a table, pick it in the current floor plan, manage booked products per table – the entire process stays in one screen, with no context switching.
Every guest has a record: contact details, billing addresses, revenue and the complete reservation history. Whatever the team notes there is instantly available at the next call.
From applicant to signed contract – and on to shift scheduling. Who works when is set up in a few clicks and instantly available throughout the tent.
From the field
“With Festzelt OS, our reservation team has a perfect assistant for quickly identifying important customers and managing all relevant data such as history and special requests in one central system.”
Verena Able · Marstall Festzelt
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