Meter readings by camera
Photograph the meter, the reading is recognized and submitted directly to SWM – for electricity, water, and gas, with no typing and no postcard in the mailbox.
The challenge
Customer service rethought – mobile first.
Whether it is a meter reading, an installment, or a move: the vast majority of energy customers’ requests are routine tasks – and nobody wants to sit in a phone queue or write a letter for them. This is exactly where Meine SWM comes in. The app makes the most important services of Stadtwerke München accessible around the clock, securely connected via the M‑Login. A classic customer portal thus becomes a direct digital line to one of Germany’s largest energy providers.
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Portals for business, residential, and grid customers
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Divisions · electricity, water, and gas
24/7
Services instead of a phone queue
Data visualization
Three portals. One data language.
Data visualizations make complex relationships visible – especially in the electricity market. For business customers, residential customers, and grid customers, we designed and developed three portals whose tailored dashboards show each user group exactly the factors that matter most to them: from a quick overview of consumption and costs to the analysis of multiple consumption points, revealing at a glance where the most cost-intensive usage points lie.
Consumption and costs at a glance
Dashboards show each user group exactly the figures that count for them – from a quick overview to the comparison of multiple consumption points.
Secure via the M-Login
The app is tied to the existing Stadtwerke account. Sign in once and access your contracts, invoices, and data anywhere in the same environment.
Inbox and self-service
Adjust installments, change bank details, report a move: invoices and contract documents are stored in the personal inbox, and routine tasks are done in a few taps.
Features & UX
Everything that matters. Just a few taps.
Meter readings are simply scanned with the phone camera and submitted, installments can be adjusted in a few taps, and current tariffs, consumption, and costs are visible at any time. Invoices and contract documents are stored in the personal inbox, and contact and bank details are quickly updated. The interface follows a clear principle: reduced, uncluttered, and consistently in the SWM design – so every task gets done without detours.
The concept
“A customer portal became a daily companion: Meine SWM brings the Stadtwerke’s services to where their customers are – the smartphone.”
Contact
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